If you need to withdraw from an event before entries close please process a Team Change. Withdraw all, or some, team members. This will trigger the refund process. If you need to withdraw after entries close contact the admin manager so they can instigate refunds.
Refunds are paid (at the request of the member) as follows:
- Withdrawal for any Covid-19 required reason: full refund
- Withdrawal prior to Late Date, or anytime for medical or other urgent reason: full refund.
- Withdrawal after late date, but prior to event date: refund of event fee less an amount equal to the late fee.
- Withdrawal on the event day: no refund
If we cancel an event we will pay a full refund. Reasons for us to cancel include: forecast of extreme weather in the event area or Covid-19 restrictions.